T&C and Privacy Policy
Last updated: 01 Jan 2026
We want your BeautyKlove experience to be safe, comfortable and easy to understand. This page explains how our services work, what we expect from customers, how we use personal information and what you should do before and after a beauty service.
By creating an account, booking a service or using our website or mobile application, you agree to the terms explained below.
Who we are
BeautyKlove Private Limited operates BeautyKlove – Salon at Home.
Where we serve
Service availability depends on your selected city, postcode, date, time and beautician availability.
Who may book
Customer accounts and bookings are intended for people aged 18 years or above.
Need help?
Contact us at care@salonathome.in or +91 92949 67555.
1. About BeautyKlove
BeautyKlove provides salon and beauty services at the customer’s selected location through trained or verified beauty professionals.
Our website is available at https://salonathome.in/. Services may also be accessed through our mobile application, customer-support channels or approved booking links.
Service availability, duration, pricing, offers and professional allocation may vary depending on location, demand, product selection and operational availability.
2. Booking a Service
Please check the service name, description, selected options, price, date, time and address carefully before confirming your booking.
A booking is considered accepted after it appears as confirmed in our system or is confirmed by BeautyKlove through SMS, WhatsApp, email, phone or app notification.
2.1 Information required for a booking
- Customer name
- Valid mobile number
- Complete service address
- City, postcode and nearby landmark
- Selected beauty services
- Preferred booking date and time
- Any relevant skin, hair or service instructions
2.2 Service availability
A preferred slot is not guaranteed until the booking is confirmed. BeautyKlove may contact you to adjust the appointment time where a beautician is delayed, unavailable or unable to safely reach the service location.
We may decline or cancel a booking where the address is outside our service area, the selected service is unavailable, the booking information is incomplete or the environment is considered unsafe.
3. Pricing, Offers and Payments
The final amount payable is normally shown before checkout. It may include the service price, selected upgrades, convenience charges, taxes, discounts, coupons or other clearly displayed fees.
Promotional offers are subject to their own conditions, including minimum cart value, eligible services, date restrictions and availability. Unless stated otherwise, offers cannot be exchanged for cash.
BeautyKlove may correct an obvious pricing, technical or catalogue error before providing the service. If a correction increases your payable amount, we will inform you before continuing.
3.1 Payment security
Online payments may be processed by third-party payment providers. BeautyKlove does not ordinarily store complete card numbers, UPI PINs, internet-banking passwords or other confidential payment credentials.
4. Cancellations, Rescheduling and Refunds
Cancellation and rescheduling requests should be made as early as possible through the website, app or customer-support team.
A cancellation fee may apply where a booking is cancelled too close to the appointment time, after a beautician has started travelling or where repeated last-minute cancellations occur.
Refund eligibility depends on the payment status, cancellation timing, service status and the nature of the issue. Approved refunds may take time to appear depending on the payment provider or bank.
5. Delays and Appointment Timing
Appointment times are estimated. Delays may occur because of traffic, weather, previous appointment extensions, address difficulties or operational issues.
Customers should remain available at the service address and keep their phone reachable around the appointment time.
Where a customer is unavailable or does not respond, the appointment may be delayed, shortened, rescheduled or cancelled.
6. Your Responsibilities Before the Service
To help us provide a safe and comfortable service, please:
- Provide an accurate and accessible service address.
- Keep sufficient clean space available for the selected service.
- Provide access to clean water and electricity where required.
- Keep children and pets safely away from hot wax, tools and electrical equipment.
- Inform us about allergies, sensitivities, injuries, infections or recent treatments.
- Do not request a service on broken, burnt, infected or severely irritated skin.
- Follow any preparation instructions shown in the service description.
- Treat the assigned beauty professional respectfully.
7. Safe and Respectful Service Environment
Customers and beauty professionals must behave respectfully. Abuse, harassment, threats, inappropriate conduct or unsafe behaviour will not be tolerated.
A beauty professional may refuse or stop a service where the environment, customer conduct, skin condition, requested procedure or available setup creates a health or safety risk.
BeautyKlove may suspend or restrict accounts linked to fraud, abusive behaviour, repeated non-payment, false complaints or misuse of offers.
8. Service Results and Product Reactions
Beauty and salon results may vary from person to person. Skin type, hair type, previous treatments, product history, weather, aftercare and individual sensitivity can affect the outcome.
Mild temporary redness, warmth, tenderness or sensitivity may occur after waxing, threading, facial, bleach, de-tan, hair colouring or similar services.
Customers should immediately inform the professional if they experience unusual pain, burning, severe discomfort or another concerning reaction during the service.
9. Service Complaints and Rework Requests
Please report a service concern as soon as possible and preferably within 24 to 48 hours of the appointment.
We may ask for the booking number, photographs, videos, product details or other reasonable information needed to review the concern.
Where appropriate, BeautyKlove may offer guidance, a rework, account credit, partial refund or another reasonable resolution. The resolution will depend on the service, available evidence and the circumstances of the complaint.
10. General Service Aftercare
Following the correct aftercare can reduce irritation and help you maintain the result of your service.
Face Wax Aftercare
- Avoid touching or rubbing the waxed area.
- Apply a gentle, fragrance-free moisturiser or soothing gel.
- Avoid direct sun exposure for 24–48 hours.
- Use SPF 30 or higher when outdoors.
- Avoid makeup for approximately 24 hours.
- Avoid steam, hot showers and strenuous exercise for 24 hours.
- Avoid scrubs, retinoids, acids and harsh skincare products for a few days.
Bikini Wax Aftercare
- Wear loose and breathable clothing.
- Avoid rubbing, scratching or picking the waxed area.
- Avoid hot baths, saunas and steam for 24–48 hours.
- Avoid strenuous exercise and excessive sweating for 24 hours.
- Avoid swimming pools, hot tubs and ocean water for 24–48 hours.
- Avoid scented lotions, perfumes and harsh products on the area.
- Use a gentle, fragrance-free moisturiser where suitable.
Facial Aftercare
- Avoid touching your face unnecessarily.
- Avoid makeup for approximately 24 hours where possible.
- Avoid direct sun exposure and use SPF 30 or higher.
- Avoid excessive sweating, steam and hot showers for 24 hours.
- Avoid scrubs, acids, retinoids and harsh skincare products for a few days.
- Use a gentle moisturiser suitable for your skin type.
- Follow any product-specific advice provided by the professional.
Body Wax Aftercare
- Wear loose clothing to reduce friction.
- Avoid hot showers, saunas and steam for 24–48 hours.
- Avoid exercise and excessive sweating for approximately 24 hours.
- Avoid direct sunlight on the treated area.
- Avoid swimming for 24–48 hours.
- Avoid exfoliants, perfumes and scented products.
- Do not scratch, rub or pick the treated skin.
Manicure and Pedicure Aftercare
- Allow nail polish to dry completely.
- Avoid heavy work with freshly polished nails.
- Moisturise hands, feet and cuticles regularly.
- Wear open-toed footwear after a pedicure where possible.
- Avoid prolonged contact with hot water for a few hours.
- Wear gloves while cleaning or handling chemicals.
- Use a clear top coat to help regular nail polish last longer.
Threading Aftercare
- Avoid touching or rubbing the threaded area.
- Use a gentle soothing gel where suitable.
- Avoid direct sun exposure and use SPF outdoors.
- Avoid makeup and harsh skincare products for approximately 24 hours.
- Avoid excessive sweating for a few hours.
- Avoid exfoliating the treated area for a few days.
Hair Spa Aftercare
- Follow the recommended waiting period before washing your hair.
- Avoid washing for 24–48 hours where advised.
- Limit blow-drying, straightening and other heat styling.
- Use a mild or sulfate-free shampoo suitable for your hair.
- Avoid tying your hair too tightly immediately after the service.
- Use a suitable serum or leave-in conditioner when needed.
Hair Colour Aftercare
- Avoid washing your hair for approximately 48 hours unless advised otherwise.
- Use a sulfate-free and colour-safe shampoo.
- Condition regularly to reduce dryness.
- Limit heat styling and use heat protection.
- Protect coloured hair from strong sunlight.
- Protect hair from chlorinated water.
- Wash with cool or lukewarm water instead of very hot water.
11. Information We Collect
We collect information needed to manage your account, booking, payment, service delivery and customer support.
11.1 Information you provide
- Name
- Phone number
- Email address
- Account registration details
- Service address, city, postcode and landmark
- Selected services and preferences
- Booking instructions
- Reviews and customer-support messages
- Allergy, sensitivity or service-related information you voluntarily provide
11.2 Booking and transaction information
- Services and options selected
- Appointment date and time
- Assigned beauty professional
- Booking, cancellation and rescheduling status
- Order value, discounts, coupon and payment status
- Transaction references received from payment providers
11.3 Device and technical information
- IP address
- Browser and device type
- Operating system
- Application version
- Device identifiers
- Login and activity timestamps
- Crash and diagnostic information
- General website and app usage information
11.4 Location information
We collect the address entered for the service. Where permission is granted, we may also use device location to check availability, confirm the appointment location or help the professional reach you.
12. Social Login and Facebook Information
When you sign in through Facebook, Meta or another social-login provider, we may receive information you have authorised that provider to share.
This may include:
- Your name
- Email address
- Social-platform account identifier
- Profile photograph, where authorised
- Authentication information needed to complete login
We use this information to create, connect or authenticate your BeautyKlove account.
We do not post content to your Facebook or Meta account without your permission.
13. How We Use Your Information
We may use your information to:
- Create and manage your account.
- Confirm and manage appointments.
- Assign a suitable beauty professional.
- Provide the service at your selected address.
- Process payments, refunds, offers and cancellations.
- Send booking confirmations and reminders.
- Respond to complaints and support requests.
- Personalise offers and recommendations.
- Improve our website, app and customer experience.
- Detect misuse, fraud and security incidents.
- Maintain tax, payment and business records.
- Meet legal and regulatory requirements.
14. Marketing Communications
With your consent or where otherwise permitted, we may send service updates, offers and promotional messages through email, SMS, telephone, WhatsApp, app notifications or similar channels.
You may opt out by using an available unsubscribe option, replying with an opt-out instruction where supported or contacting care@salonathome.in.
You may still receive essential booking, payment, security and service-related messages after opting out of marketing.
15. Cookies, Analytics and Advertising
Our website and application may use cookies, pixels, analytics tools, local storage and similar technologies.
These technologies may help us:
- Keep users signed in.
- Remember preferences and booking details.
- Understand how people use our platform.
- Measure website and advertising performance.
- Prevent fraud and improve security.
- Show relevant advertising where permitted.
You can control cookies through your browser settings. Disabling certain cookies may affect parts of the website or booking experience.
16. How We Share Information
We share only the information reasonably needed to provide or protect our services.
16.1 Assigned beauty professionals
We may share your name, phone number, service address, booking details and service instructions with the professional assigned to your appointment.
16.2 Service providers
We may use third-party providers for:
- Website and app hosting
- Payment processing
- Email, SMS and WhatsApp communication
- Cloud storage and databases
- Analytics and advertising measurement
- Customer support
- Security and fraud prevention
16.3 Legal and safety requirements
We may disclose information where reasonably necessary to comply with law, court orders, government requests, investigations or to protect customers, professionals, BeautyKlove or the public.
16.4 Business changes
Information may be transferred as part of a merger, acquisition, restructuring, financing or sale of business assets, subject to appropriate safeguards.
17. Data Storage and Retention
We keep personal information only for as long as reasonably needed to provide services, manage transactions, resolve disputes, prevent fraud and meet legal, tax or accounting requirements.
When information is no longer needed, we may delete it, anonymise it or restrict further use, subject to applicable retention requirements.
18. Data Security
We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
No website, application, electronic transmission or storage system is completely secure. Customers should protect their device, passwords and account-access information.
19. Your Privacy Choices
Subject to applicable law and identity verification, you may request:
- Access to information linked to your account.
- Correction of inaccurate information.
- Updating of incomplete or outdated information.
- Deletion of eligible personal information.
- Withdrawal of consent for future consent-based processing.
- Information about how to raise a privacy complaint.
Some information may need to be retained for legal compliance, transaction records, fraud prevention, disputes or legal claims.
20. Account and User-Data Deletion
You may request deletion of your BeautyKlove account and eligible personal information through our data-deletion page:
Data Deletion
You may also email care@salonathome.in with the subject User Data Deletion Request.
21. Facebook and Meta Data Deletion
Customers who signed in through Facebook or another Meta service may remove BeautyKlove from the Apps and Websites section of their Facebook account settings.
Removing the app from Facebook does not automatically delete information already stored by BeautyKlove.
To request deletion from BeautyKlove systems, follow the instructions at:
22. Third-Party Services
Our platform may contain links to payment providers, social platforms or other third-party services.
Their privacy and service practices are governed by their own policies. BeautyKlove is not responsible for the independent practices of third-party services.
23. Children’s Privacy
BeautyKlove accounts and bookings are intended for people aged 18 years or above.
We do not knowingly create customer accounts for children under 18. Please contact us if you believe a child has provided information without appropriate authorisation.
24. Changes to These Terms
We may update these terms and policies to reflect changes in our services, technology, pricing, safety practices or legal requirements.
The latest version will be posted on this page with an updated date. Important changes may also be communicated through the website, app, email, SMS or another appropriate channel.
25. Contact and Grievance Support
For booking concerns, corrections, account requests, deletion requests, consent withdrawal or privacy grievances, contact:
Brand: BeautyKlove – Salon at Home
Website:
Salon at Home | BeautyKlove
Email: care@salonathome.in
Phone: +91 92949 67555
These terms are intended to clearly explain BeautyKlove’s services, customer responsibilities and privacy practices. They do not limit any rights that cannot legally be limited under applicable law.